Shipping & Returns

In-stock items ordered before 3:00 p.m. EST are usually shipped within 2 business
days. Delays may occur due to weather, availability or other unforeseen circumstances.
  • Under normal conditions, orders placed before 3:00 p.m. EST Monday through Friday will ship within 2 business days.
  • Orders placed after 3:00 p.m. EST Monday through Thursday will ship the within 2 business days.
  • Orders placed after 3:00 p.m. EST on Friday will ship the following Monday as we are unable to ship during the weekend. Also, please note that Saturday and Sunday are not counted in the transit times listed on our site
  • Please note that all shipping charges are based on UPS Ground orders and will arrive within 2-7 business days (Saturdays and Sundays not included).
  • We guarantee delivery only to the address you provide. Shipments that you redirect and shipments to incorrect or incomplete addresses cannot be guaranteed to deliver on time. We do not deliver to P.O. Boxes.
**Shipping Charges in the Contiguous United States - we do not currently ship to
International addresses.
 
We take great care and pride in selecting the highest quality products for our customers which is why items purchased on our online are final sale (not subject to return or exchange).
 
If you are not satisfied with your purchase or an item is damaged, please call us within 10 business days at 713-522-2022 or email us at eat@pondichericafe.com.
 
**Disclaimer: Shipping Charges are subject to change. Please note that if you order
perishable items in addition to other items from our online store, you may receive
different packages (at different times and possibly days), as our non-perishable items.

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